Stockie Barcode Labels Privacy Policy

Last updated: 26 July 2026

Stockie Barcode Labels (the "App") is provided by Plutonian ("we", "us", "our") and offers services ("the Service") to merchants who use Shopify for their online stores. This Privacy Policy explains how personal information is collected, used, and shared when you install or use the App with your Shopify-powered store.

Information Collected by the App

The App requests only permission to read and write products. The information we can access from your Shopify account is therefore limited to:

• Store Information: your store's name, email address, currency, and timezone.
• Staff User Information: the first name, last name, and email address of each staff user who opens the App, as provided by Shopify when they sign in.
• Product Information: your products and variants, including titles, SKUs, barcodes, vendors, prices, images, and inventory quantities.

The App does not request or receive access to your customers, your orders, your store locations, or your store's physical or billing address. We never see your customers' personal information.

We also store the information you create while using the App:

• Label templates you design, including names, printer and label size selections, field layouts, and styling.
• Print history: a record of each print job, including the date, the template used, the number of labels, and the product titles, variant titles, SKUs, barcodes, and quantities included in it.
• Your Stockie API token, if you choose to connect a Stockie Inventory Management account.
• Billing and plan information, including your selected plan, trial start date, and monthly label usage.

Purchase Order Data from Stockie

If you connect a Stockie Inventory Management account, the App uses the read-only token you supply to retrieve purchase order data from Stockie on your behalf. This may include purchase order numbers, supplier names, statuses, receipt dates, product and variant titles, SKUs, barcodes, cost prices, and quantities. These are supplier purchase orders, not customer orders. The App only reads this data; it never sends your App data to Stockie.

Technical and Diagnostic Information

• Log Files: our hosting and cloud providers record standard server logs, including IP address, browser type, request paths, and date and time stamps.
• Error and Performance Diagnostics: we use Sentry to capture errors and performance data. This includes a session replay feature that records a reconstruction of your interactions with the App's screens for a sample of sessions, and for sessions in which an error occurs. These recordings are used only to diagnose faults.
• Cookies and Similar Technologies: the App does not set cookies of its own; your session is stored on our servers. Cookies and browser storage may be set by our support chat provider, our error monitoring provider, and Shopify's authentication library. To learn more about cookies and how to disable them, please visit http://www.allaboutcookies.org.

How We Use Your Information

We use the information collected to provide and operate the App. Specifically, we use it to:

• generate barcodes and save them to your Shopify products at your request;
• render your label templates and produce label PDFs;
• maintain your print history and monthly label usage;
• retrieve your purchase orders from Stockie when you connect an account;
• administer your subscription, free trial, and plan limits;
• respond to your support requests;
• diagnose faults and improve the App; and
• communicate with you about the App.

We do not use your information for targeted advertising. We do not sell or share your personal information with advertisers, and the App contains no advertising or cross-site tracking technology.

Sharing of Personal Information

We share information with the following service providers, who process it on our behalf solely to operate the App:

• Shopify: the platform your store runs on.
• Vercel: application hosting.
• Neon: our database provider.
• Amazon Web Services (United States): background processing of Shopify webhooks and secure storage of application secrets.
• Sentry: error monitoring, performance diagnostics, and session replay.
• Help Scout: the in-app support chat, which receives your store's domain and any messages you send us.
• Stockie Inventory Management: only if you choose to connect an account, and only to retrieve your purchase orders.

We may also disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention and Deletion

While the App is installed, we retain your label templates, print history, and settings so that the App can function.

When you uninstall the App, we immediately and permanently delete your label templates, your print history, your Stockie integration and the API token you supplied, and all Shopify access tokens and staff session records.

We keep a limited record of your store after you uninstall: your store's name, email address, currency and timezone; your trial start date and monthly label usage, so that reinstalling the App does not reset your free trial or usage allowance; your barcode format settings; and the names and email addresses of staff users who used the App, which we keep so that we can contact you about the App. We retain this information for no longer than 24 months after uninstall. You may ask us to delete it at any time by emailing support@plutonian.io, and we will do so.

Your Rights

European residents: you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, erased, or transferred to you, and to object to or restrict our processing of it. We process your information to perform our contract with you by providing the App, and to pursue our legitimate business interests in operating, securing, and improving the App and in contacting merchants about it. You may object to processing based on legitimate interests at any time. Please note that your information will be transferred outside of Europe, including to Australia and the United States.

California residents: you have the right to know what personal information we collect, use, and disclose, to request that it be deleted or corrected, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act.

Australian residents: Plutonian is based in Australia and handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You may request access to or correction of the personal information we hold about you. If you are not satisfied with our response to a complaint, you may complain to the Office of the Australian Information Commissioner.

Wherever you are located, you may contact us to access, correct, or delete the personal information we hold about you.

Data Security

We protect your information with encrypted connections for all data in transit, and rely on encryption at rest provided by our database and cloud providers. Access to production systems is restricted to authorised personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The App is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under 16.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date of the most recent revision appears at the top of this page.

Contact Us

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us by email at support@plutonian.io.